Top Housing-Related Gripes From Customers


Daily Real Estate News |-Tuesday, August 09, 2011 

Consumers have a lot of gripes when it comes to housing or real estate issues. A survey conducted by the Consumer Federation of America, National Association of Consumer Agency Administrators, and the North American Consumer Protection Investigators revealed the top consumer gripes based on more than 252,000 complaints lodged with regulators in 2010.Here are some of the top gripes that emerged related to housing and real estate:

  • Home improvement/construction:bad construction work, failure to begin or finish a job on time, or problems with rebates, coupons or gift cards.
  • Credit/debt:Mortgage-related fraud, credit repair, debt relief services, predatory lending, illegal or abusive debt collection tactics.
  • Household goods: Misrepresentations, failure to deliver, faulty repairs in connection with furniture or appliances.
  • Landlord/tenant: Unhealthy or unsafe conditions, failure to make repairs or provide promised amenities, deposit and rent disputes, illegal eviction tactics.

The survey also asked what new laws were needed to better protect consumers, with many of the responses relating to credit and debt problems. For example, survey respondents said there needs to be stronger laws to prevent abusive debt collection practices as well as stiff monetary penalties needed for landlords who knowingly rent a property that is–or is about to be–in foreclosure.

View more customer complaints from the survey.

Source: REALTOR® Magazine Daily News